FAQ - Frequently Asked Questions

Search our most frequently asked questions to find the answer

All our bookings are pre booked, prepaid and made online or through our callcenter.
To make a new booking or get a quote you just need to use our search form to find our best price
Once you click on the "search" button you will be able to choose the vehicle you prefer for your transfer.
During the booking process we will ask for your accommodation and flight details aswell as your passenger details.
If you wish to book a transfer TO the airport, you just need to select the airport you wish as the drop off location.

The confirmation of reservation will be sent to the e-mail address that you state containing traveling information by the system. Vehicle, driver information is informed to you by SMS, e-mail or telephone 12-24 hours prior to your transfer.

Yes. If you are traveling with a wheelchair, please inform us whether it is foldable or not during reservation.

If you cannot locate your driver immediately, you would need to contact us as soon as possible, ideally within 5 minutes after the scheduled pick up time, so we can assist you as soon as possible. For pick ups from an airport, the driver takes into account that you may take longer due to customs and baggage claim, so you would only need to contact us when you have reached the arrivals hall / meeting point and need assistance.

All operations are planned ahead of time so that your vehicle is in the place and time that you state.

If you have left an item in the vehicle, please contact us and we will check if the item was found in the vehicle.
If the item was found, we will arrange its return or collection by courier.

Extra luggage should be informed during reservation. Baby carriage, bicycle or sports equipments such as golf or ski's should also be informed during reservation.

In case your flight is cancelled, please inform our callcenter so that your reservation is rescheduled and isn't cancelled. In case of delay, we have a waiting period of 2 hours free of charge.

You can cancel or change your reservation at the latest 24 hours before your transfer. Refunds cannot be made for the cancellations that are made under 24 hours prior to pick up time.

Provided that the responsibility belongs to the passenger, they can be carried in their private cages. Don't forget to inform during reservation.

Your invoice will be sent to your invoice address by postal service or e-mail.

Yes. Alantransfer.com Alan Transfer Tasimacilik Turizm Ltd. Sti. Touristic Transport Services has A1 and D1 certificates. All the vehicles have compulsory accident and seat insurance.